Delivery & Returns

GENERAL DELIVERY TERMS

Your order will be dispatched within 24hours following confirmation that we have the products in stock. If the products you have ordered are not in stock, we will confirm the estimated dispatch date for your order.

Our standard delivery method is Royal Mail First Class delivery or Parcel Force/Interlink Express for European and other Worldwide destinations.

While we do our utmost to dispatch orders on the same day that the order is placed, please note that orders placed after midday on any given day may be dispatched on the following working day. This particularly applies to next day deliveries (Interlink Express) as the courier arrives to pick up orders between 12:30 and 14:00 and we need time to pack and ready the orders for the pick up.

If an order is placed after midday on Friday, it will generally be dispatched on the next working day (normally Monday baring Bank Holidays) although we will do everything in our power to dispatch orders on the same day.

We also deliver worldwide.

Please see below for more information.

Our standard delivery is free within the UK on all purchases over £50 except sale (reduced) items for which we cannot pay for postage as the items are greatly reduced. We do however still subsidize the delivery cost while only charging £4 delivery for sale (reduced) items.

WE DELIVER WORLDWIDE. Please see table below for delivery details. Please note that time for delivery is only indicative. Please allow up to 5 days for UK orders to arrive before contacting us about deliveries. Standard delivery cost for all countries not included below is £29. These do not include customs charges which you may be liable to pay for goods entering some countries. These costs are the responsibility of the customer.

UK Delivery

Next Day delivery via Interlink Express £7.00 (this includes orders placed after 12:00 (UK time zone) on Fridays which will be dispatched by next day delivery on the following working day (normally Monday).

First Class Royal Mail Delivery 2-5 days £4.

Orders over £50 FREE Delivery 2-5 days. This does not apply to sales (reduced) items.

European delivery via Royal Mail parcel service 5-10 days from dispatch £9.99

Australia and New Zealand 10 - 15 working days from dispatch £20.00

 

RETURNS and EXCHANGES

Returning or exchanging an item you have purchased is simple.

Please send an email to info@aliolikids.com with your order number and details of the item(s) you wish to exchange/return.

You have 30 days in which to return or exchange items from the date you receive the item to the date that we receive the returned item. You have 14 days to return sale items.

The item MUST be returned with its label intact and in its original state.

Please send us an email to info@aliolikids.com should you wish to return an item.

Please note that we do not return/exchange intimate items such a swimwear or any sale items.

Returns and exchanges are free for UK mainland orders except for SALE items for which the customer must pay the return postage. For orders outside of this the zone, the customer must pay postage for the returned/exchanged item (unless the item has a manufacturing fault.)

Please return items using a tracked postage as we cannot accept responsibility for articles mislaid in the postal system. 

Returns/Exchange Address:

AliOli Kids - Returns/Exchanges

Unit 013

Worlds End Studios

132 Lots Rd 

London. SW10 0RJ

ENGLAND

 

 

Please remember to include your address, the size you require (if exchange) and if possible the reason for the return (this helps us immensely to improve our service.)

Please send the item(s) in perfect condition with any labels attached to:

RETURNS/EXCHANGES

ALIOLI KIDS LTD

Unit 013

Worlds End Studios

London SW10 0RJ

UNITED KINGDOM


Pls send the item by signed for Royal Mail delivery if you would like to make sure that it arrives as we cannot be held responsible for items lost in the postal system. As soon as your item has been received and checked, we will confirm the refund/exchange, and in the latter case confirm the new dispatch date.